Privacy policy

Last updated: 18 September 2025

This Privacy Policy describes how Whispers of the Crypt (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from whispersofthecrypt.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.

Information We Collect

We collect the following types of personal information, depending on how you interact with the Site:

  • Contact details: name, billing/shipping address, phone, email.

  • Order details: products ordered, payment confirmation, delivery info.

  • Account details (if you create one): username, password, preferences.

  • Shopping behaviour: items viewed, added to cart, wishlist.

  • Support info: details you share when contacting us.

  • Device & usage data: IP address, browser, cookies, time zone, site interactions.

We may also obtain information from third parties, such as payment processors, shipping carriers, analytics providers (e.g. Google Analytics), and Shopify.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders, including payment, shipping, and confirmations.

  • Provide customer support and communicate with you.

  • Send marketing or promotional messages (only if you opt in).

  • Improve and personalise the Site and Services.

  • Detect, investigate, and prevent fraud or misuse.

  • Comply with legal obligations.

Cookies & Tracking

We use cookies and similar technologies to:

  • Power and improve the Site.

  • Keep your cart active.

  • Analyse browsing behaviour.

  • Support marketing and advertising.

You can disable cookies in your browser, but some site features may not function properly. For more information, see Shopify’s cookie policy.

Sharing Your Information

We share personal information only as needed to run the business:

  • With Shopify (our e-commerce platform).

  • With payment processors (Shopify Payments, PayPal, Afterpay, etc.).

  • With shipping carriers (Australia Post, Sendle, international partners).

  • With analytics/advertising providers (e.g., Google Analytics, Shopify Audiences).

  • Where required by law or to protect our rights.

We do not sell your personal information.

Data Retention

We retain your personal information for as long as necessary to provide Services and comply with legal obligations. You may request deletion at any time (subject to record-keeping laws).

Your Rights

Depending on your location (Australia, EU/UK, California, etc.), you may have rights to:

  • Access or request a copy of your personal data.

  • Correct or delete your data.

  • Restrict or object to processing.

  • Withdraw consent (for marketing).

  • Port data to another provider.

To exercise your rights, email shannon@whispersofthecrypt.com. We may need to verify your identity before processing your request.

Security

We take reasonable measures to protect your data but cannot guarantee 100% security for information transmitted online.

International Users

Your information may be transferred outside your country (including to the US) for processing by Shopify, service providers, or business partners. Where applicable, transfers will follow recognised legal safeguards.

Children’s Privacy

Our Site and Services are not directed at children, and we do not knowingly collect data from individuals under 16.

Contact

For questions, complaints, or to exercise your privacy rights, please contact:

Whispers of the Crypt
📧 shannon@whispersofthecrypt.com
📍 Brisbane, Queensland, Australia