Terms of service

Last updated: 18 September 2025

OVERVIEW

This website is operated by Whispers of the Crypt (“we,” “us,” “our”). We provide this site and our products/services to you (“you,” “your”) subject to the terms below and any policies referenced here or available by link (together, the “Terms”).

By visiting our site or purchasing from us, you agree to these Terms. If you do not agree, please do not use the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

1. ONLINE STORE TERMS

  • You confirm you are at least the age of majority in your region, or you are the age of majority and have given consent for any minor dependents to use this site.

  • You will not use our site or products for any unlawful purpose, or violate any laws (including copyright and trademark laws).

  • You must not transmit worms, viruses, or destructive code.

  • Any breach of these Terms may result in immediate termination of your access.

2. GENERAL CONDITIONS

  • We may refuse service to anyone for any reason at any time.

  • Content you submit (excluding payment card data) may be transferred unencrypted over various networks and adapted to technical requirements. Payment card data is always encrypted during transfer.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

3. ACCURACY, COMPLETENESS & TIMELINESS

Information on this site is provided for general purposes. We are not responsible if information is not accurate, complete, or current. We may modify site content at any time but have no obligation to update it.

4. CHANGES TO PRODUCTS, SERVICES & PRICES

Prices and availability may change without notice. We may modify or discontinue any product or service at any time. We are not liable for any modification, price change, suspension, or discontinuation.

5. PRODUCTS & SERVICES

  • Some products may be available exclusively online and in limited quantities.

  • We aim to display colours and images accurately, but we cannot guarantee your screen’s display.

  • We may limit sales to any person, region, or jurisdiction and limit quantities per order.

  • Descriptions and pricing may change at any time. We may discontinue any product at any time.

  • Quality or feature expectations are not warranted beyond what is expressly stated.

  • Returns are governed by our Refund Policy. See: [Refund Policy].

6. BILLING & ACCOUNT INFORMATION

We may refuse or cancel any order. We may limit or cancel quantities per person, per household, or per order (including orders using the same account, card, or address). If we change or cancel an order, we’ll attempt to notify you using the contact details provided.

You agree to provide current, complete, and accurate purchase and account information and to promptly update it so we can complete transactions and contact you as needed. For more details, see [Refund Policy].

7. OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available,” without warranties or endorsements. Use of such tools is at your own risk and subject to the third party’s terms.

8. THIRD-PARTY LINKS

Third-party content, products, or services may be linked on our site. We are not responsible for examining or evaluating such content and are not liable for any third-party materials or websites. Review third-party policies before engaging in any transaction. Issues with third-party products should be directed to the third party.

9. USER CONTENT & REVIEWS

If you send ideas, suggestions, reviews, images, or other materials (“Comments”), you grant us a non-exclusive, royalty-free licence to edit, copy, publish, translate, distribute, and otherwise use them in any medium. We have no obligation to keep Comments confidential or to compensate you.

You agree your Comments will not violate any rights of others or contain unlawful, abusive, or obscene material or malware. You are solely responsible for your Comments.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our [Privacy Policy].

11. ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions (e.g., product descriptions, pricing, promotions, shipping charges, transit times, availability). We may correct and update such information and cancel orders if necessary, without prior notice.

12. PROHIBITED USES

In addition to other prohibitions in these Terms, you must not use the site or its content:

  • for unlawful purposes;

  • to solicit others to perform unlawful acts;

  • to violate laws or regulations;

  • to infringe intellectual property rights;

  • to harass, abuse, defame, intimidate, or discriminate;

  • to submit false or misleading information;

  • to upload viruses or malicious code;

  • to collect or track personal information of others;

  • to spam, phish, pharm, pretext, spider, crawl, or scrape;

  • for obscene or immoral purposes; or

  • to interfere with security features of the Service or any related site.
    We may terminate your use for violating any prohibited use.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable. You agree that we may remove or cancel the Service at any time without notice.

Except where required by law, the Service and all products are provided “as is” and “as available,” without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, durability, title, and non-infringement).

To the maximum extent permitted by law, Whispers of the Crypt and our directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors are not liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, or replacement costs, arising from your use of the Service or any product. Where liability cannot be excluded, it is limited to the lesser of: (a) the price you paid for the product or service giving rise to the claim; or (b) the minimum amount permitted by law.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Whispers of the Crypt and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.

15. SEVERABILITY

If any provision of these Terms is unlawful, void, or unenforceable, that provision is deemed severed and does not affect the validity or enforceability of remaining provisions.

16. TERMINATION

These Terms are effective unless and until terminated by you or us. You may terminate at any time by ceasing to use the site and notifying us. If we believe you have breached these Terms, we may terminate without notice and you remain liable for amounts due up to the termination date. We may deny you access to the Service thereafter.

17. ENTIRE AGREEMENT

These Terms, together with policies posted on the site (including our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and us and supersede prior agreements or communications.

18. GOVERNING LAW

These Terms and any separate agreements under which we provide you products or services are governed by the laws of Queensland, Australia, and the laws of Australia applicable in Queensland, without regard to conflict-of-law principles. You submit to the non-exclusive jurisdiction of the courts of Queensland.

19. CHANGES TO TERMS

You can review the most current version of the Terms at any time on this page. We may update these Terms by posting changes here. Your continued use of the site after changes are posted constitutes acceptance.

20. CONTACT INFORMATION

Questions about these Terms can be sent to:
shannon@whispersofthecrypt.com